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Chapter 3 - Maintaining User Mailboxes

Introduction

Defining User Mailbox Settings

To Change the User Mailbox Settings Using StreetTalk Explorer

1. Right-click the StreetTalk name of the user whose mailbox you want to access and select Properties on the shortcut menu. The User property sheet appears.

2. Click the Mailbox tab. The Mailbox page appears.

Figure 3-1. User Property Sheet - Mailbox Page

3. Make modifications as necessary. See Table 3-1 for a list of mailbox settings that can be modified.

4. Click Apply

5. Click OK.

To Change the User Mailbox Settings Using MUSER

1. Type MUSER at the command prompt and press ENTER. At the Manage Users menu, select the mailbox you want to manage.

or

Type MUSER and the user's StreetTalk name and press ENTER.

2. At the Manage a User menu, select Mailbox Settings. The Change Mailbox Settings screen appears.

Figure 3-2. Change Mailbox Settings Screen

Table 3-1. Mailbox Settings and Mail Service Defaults

Enabling and Disabling Mail Delivery

To Disable or Enable a User's Mailbox Using StreetTalk Explorer

1. Right-click the StreetTalk name of the user and select Properties on the shortcut menu. The User property sheet appears.

2. Click the Mailbox tab. The user's Mailbox page appears.

Figure 3-3. User Property Sheet- Mailbox Page

3. Do one of the following:

- If the Mailbox enabled checkbox is selected, click the checkbox to de-select the checkbox and disable mail delivery for that mailbox.

- If the Mailbox enable checkbox is not selected, click the checkbox to select the checkbox and enable mail delivery for that mailbox

4. Click Apply.

5. Click OK.

To Disable or Enable a User's Mailbox Using MUSER

1. Type MUSER at the command prompt and then press ENTER. The Manage Users menu appears.

2. Choose Select from list below.

3. Select the user whose mailbox you are enabling or disabling. The Manage a User menu appears.

4. Select DISABLE/ENABLE user name. Depending on whether the user mailbox was already disabled or enabled, one of the following occurs:

-If the mailbox was enabled, the following message appears:

This will prevent the user from being able to log in.

Select YES to disable the mailbox.

-If the mailbox was disabled, the mailbox is enabled. The following message appears:

User account has been enabled.

5. Press ESC to exit.

Changing the Message Limit

Managing the Use of Wildcards in Address Fields

Sending Mail with Wildcards

Table 3-2. Options in the Permit Wildcards on Send Field

Table 3-3. Options to Restrict the Use of Wildcards When Sending Messages

Receiving Mail with Wildcards

Managing Message Priority

Managing User Mailboxes

To Manage a User Mailbox Using StreetTalk Explorer

1. Right-click the mail service name and select Mail on the shortcut menu. The StreetTalk names of the users logged on to the mail service display.

or

Select the mail service name and choose Mail on the File menu.

Figure 3-4. Mail Manager Window

2. Click the StreetTalk name of the user whose mailbox you are managing. The left pane displays the folders contained in that user's mailbox.

Figure 3-5. Mail Manager Window - Mail Folders

3. Right-click the mailbox folder you want to open. The message IDs for the user's mail messages in the selected folder display.

Figure 3-6. Mail Manager Window - Message IDs

4. You can view or delete mail messages as follows:

- To view the envelope fields and Responsible Recipients List, right-click the message ID and select Properties on the shortcut menu.

- To delete a message, right-click the message ID and select Delete on the shortcut menu.

To Manage a User Mailbox Using MMAIL

1. Enter MMAIL at the command prompt. At the Select a Server menu, use the arrow keys to select the server where the user's mail service resides.

or

Enter MMAIL and the server name and press ENTER.

2. From the Manage Mail menu, select Manage a Mailbox.

3. Select the mailbox you want to manage.

Note To display the number of messages in the mailbox, press F3. The total message count and the number of unread messages for the highlighted mailbox appear at the bottom of the menu. The count excludes messages in the Wastebasket folder.

4. To manage the selected mailbox, press ENTER. The Manage Mailbox menu appears.

5. From the Manage Mailbox menu, you can browse a message, delete a message, or switch folders.

To Manage a User Mailbox Using MSERVICE

1. Enter MSERVICE at the command prompt. Search for and select the appropriate mail service.

or

Type MSERVICE and the complete StreetTalk name of the mail service. Press ENTER.

2. From the Manage a Service menu, select Control the Service. The Control a Service menu appears.

3. From the Control a Service menu, select Configure Service. The Manage Mail menu appears.

4. From the Manage Mail menu, select Manage a Mailbox. The Manage Mailbox menu appears.

5. Select the mailbox you want to manage.

Note To display the number of messages in the mailbox, press F3. The total message count and the number of unread messages for the highlighted mailbox appear at the bottom of the menu. The count excludes messages in the Wastebasket folder.

6. To manage the selected mailbox, press ENTER. The Manage Mailbox menu appears.

Figure 3-7. Manage Mailbox Menu

Message ID.
Size (in bytes) of the message, including its attachments. Intelligent Messaging allows for messages up to 32K in size.
Number of attachments associated with the message. Intelligent Messaging 4.0 allows for a maximum of 10 attachments per mail message.
Share count, which indicates the number of directory pointers to the mail message or its attachments.

For example, when the mail service receives a mail attachment file that is destined for four users, the mail service maintains only one copy of the file and creates four directory pointers (one for each recipient) to the file. In this example, the share count is 4. Four users have access to the file, while disk use is kept to a minimum.

Age, which indicates in hours and minutes, the amount of time the message has been in the folder.

Browsing a Message Envelope

Figure 3-8 shows the Browse Envelope screen that displays when you select a message to browse on the Manage Mailbox menu.

Figure 3-8. Browse Envelope Screen

Note Intelligent Messaging 3 has a 1000 character limit on recipients. An Intelligent Messaging 3 mail service can receive a message created on an Intelligent Messaging 4.0 mail service that supports unlimited recipients. The recipients field displays truncated at 1000 characters but all designated recipients receive the mail message regardless of whether the recipients name was truncated in the recipients list. Additionally, older mail clients that do not support unlimited recipients may display a truncated "To" field.

Table 3-4. Message Envelope Fields

Field Description
To, Cc StreetTalk names that the user specified when the message was addressed. You can specify an unlimited number of mail recipients when sending mail with IM 4.0. These fields can contain an address in the Remote Electronic Mail Address (REMA) format. The REMA format is a mail addressing scheme that is used when the message has been forced-routed. (Refer to Chapter 4 for more information on forced message routing.)
From StreetTalk name of the user who sent the message.
Forwarder StreetTalk name of the user who forwarded the message.
Date Date the message was created. Mail messages are stamped with the time of their creation, not with the time of their transmission.
Defer Date The date and time to which the message was deferred at the time the message was created.
Trace Name of the server through which the message was stored and forwarded. Typically, messages are stored and forwarded when they are force-routed. (Refer to Chapter 4 for more information on forced message routing.) The server names are separated by commas.
Attach Names of attachment files that are sent with the message. The filenames are separated by commas.
Certified If the message was certified, this field contains a Y. If the message was not certified, this field contains an N.
Reply To REMA-style address that is used when the message is an answer to a forced-routed message. (Refer to Chapter 4 for more information on forced message routing.)
Priority The priority setting for the message: Low, Normal, or High. For details on mail message priority, refer to "Managing Message Priority."

Note Fields that are left blank do not apply to the message. For example, the Forwarder field is blank for messages that are not forwarded.

Deleting a Mail Message

Note If you delete a message that does not belong to you, mail notifies the message owner that you have deleted the message. This special notification message can only be deleted by the message owner.

Moving a Mailbox to Another Server

Notes:

Before moving a user's mailbox, you must make the mail service on the destination server available to the user. To do so, edit the user profile of the user whose mailbox you want to move. In the SETMAIL command line, replace the old mail service name with the new service name. Save these changes. The SETMAIL command is described in "Making a Mail Service Available to Users" in Chapter 2.
If the user's new mailbox is stored on the same server as the original mailbox, use the Rename command.
If the user's new mailbox is stored on a different server, use the Move command first. Then, manage the mailbox on the new server and use the Rename command. The Rename command is described in "Renaming a Mailbox" later in this chapter.

1. Open StreetTalk Explorer, right-click the mail service and select Manage Mail from the shortcut menu. The Banyan Mail Management application opens and displays the names of the users who have mailboxes in this mail service.

2. To move a single mailbox, right-click the mailbox to move and select Move from the shortcut menu.

or

To move all mailboxes in the service, select Move All Mailboxes from the Mail menu.

The Select a Destination Server dialog box appears.

3. Select the server to which you want the mailbox moved.

4. Click Yes when prompted to confirm the move.

1. Enter MMAIL at the command prompt. At the Select a Server menu, select the name of the server on which the mail service resides.

or

Type MMAIL and the server name at the command prompt. Then, press ENTER.

2. From the Manage Mail menu, select Move a Mailbox.

Figure 3-9. Manage Mail Menu

3. When the cursor moves to the lower part of the menu, select the mailbox you want to relocate. The Select a Server menu appears.

4. From the Select a Server menu, select the target server on which you want the mailbox to reside.

The mailbox is moved from the source server to the target server, and mail informs you with a message.

5. Exit the Manage Mail menu. The user must log out and log in again to access the new mail service.

1. Enter MSERVICE at the command prompt. Search for and select the appropriate mail service.

or

Type MSERVICE and the complete StreetTalk name of the mail service and press ENTER.

2. The Manage a Service menu appears. From the Manage a Service menu, select Control the Service. The Control a Service menu appears.

3. From the Control a Service menu, select Configure Service. The Manage Mail menu appears.

4. From the Manage Mail menu, select Move a Mailbox.

5. Select the mailbox you want to relocate. The Select a Server menu appears.

6. From the Select a Server menu, select the target server where you want the mailbox to reside.

7. Exit from the Manage Mail menu. The user must log out and log in again to access the new mail service.

Emptying a User Mailbox

1. From StreetTalk Explorer, right-click the mail service and select Manage Mail from the shortcut menu. The Banyan Mail Management application opens and displays the names of the users who have mailboxes in this mail service.

2. Right-click the mailbox to empty, and select Empty from the shortcut menu.

3. Click Yes when prompted to confirm that you want to delete the mailbox.

1. Enter MMAIL at the command prompt. At the Select a Server menu, use the arrow keys to select the server on which the user's mail service resides.

or

Type MMAIL and the server name and press ENTER.

2. From the Manage Mail menu, select Empty a Mailbox.

3. Select the mailbox you want to empty. The Empty Mailbox screen appears.

4. At the Empty Mailbox screen, the system asks for confirmation.

- Select YES to empty the user's mailbox.

- Select NO to cancel.

You return to the Manage Mail menu.

To Empty a User's Mailbox Using MSERVICE

1. Enter MSERVICE at the command prompt. Search for and select the appropriate mail service.

or

Type MSERVICE and the complete StreetTalk name of the mail service and press ENTER.

2. From the Manage a Service menu, select Control the Service. The Control a Service menu appears.

3. From the Control a Service menu, select Configure Service. The Manage Mail menu appears.

4. From the Manage Mail menu, select Empty a Mailbox.

5. Select the mailbox you want to empty. The Empty Mailbox screen appears.

6. At the Empty Mailbox screen, the system asks for confirmation.

- Select YES to empty the user's mailbox.

- Select NO to cancel this procedure.

You return to the Manage Mail menu.

Renaming a Mailbox

The new name you assign to the mailbox must already exist in StreetTalk. That is, you must rename the user before you can rename the user's mailbox.
If the user's new mailbox is stored on the same server as the original mailbox, use the Rename command.
If the user's new mailbox is stored on a different server, move the mailbox first, and then rename it. For information about moving mailboxes, refer to "Moving a Mailbox to Another Server" earlier in this chapter.

1. From StreetTalk Explorer, right-click the mail service and select Manage Mail from the shortcut menu. The Banyan Mail Management application opens and displays the names of the users who have mailboxes in this mail service.

2. Right-click the mailbox to rename and select Rename from the shortcut menu. The Rename Mailbox dialog box appears.

3. Enter an existing StreetTalk name and click Yes when prompted to confirm the rename.

To Rename a Mailbox Using MMAIL

1. Enter MMAIL at the command prompt. At the Select a Server menu, use the arrow keys to select the server on which the user's mail service resides.

or

Type MMAIL and the server name and press ENTER.

2. From the Manage Mail menu, select Rename a Mailbox.

3. When the cursor moves to the lower part of the menu, select the mailbox you want to rename. The Rename Mailbox screen appears, prompting you to specify a new mailbox name.

4. At the Rename Mailbox screen, enter a new mailbox name. Mail renames the mailbox and returns to the Manage Mail menu.

To Rename a Mailbox Using MSERVICE

1. Enter MSERVICE at the command prompt. The Manage Services Menu appears. Search for and select the appropriate mail service.

or

Type MSERVICE and the complete StreetTalk name of the mail service and press ENTER.

2. From the Manage a Service menu, select Control the Service. The Control a Service menu appears.

3. From the Control a Service menu, select Configure Service. The Manage Mail menu appears.

4. From the Manage Mail menu, select Rename a Mailbox.

5. Select the mailbox you want to rename. The Rename Mailbox screen appears, prompting you to specify a new mailbox name.

6. Enter a new mailbox name. The name you enter must already exist in StreetTalk. Mail renames the mailbox and returns to the Manage Mail menu.

Hierarchical Folders

Parent and Child Folders

Folder Names

Figure 3-10. Hierarchical Folders

Project is the parent of two child folders: To Do and Save
To Do is the parent of two child folders: Urgent and Not Urgent
Urgent is the parent of two child folders: Accntg and Eng
Save is the parent of two child folders: Accntg and Eng

Creating a Folder

Moving a Mailbox Containing Hierarchical Folders

If the source mailbox is from an Intelligent Messaging 4.0 mail service and is being moved to a mail service created with a previous version of Intelligent Messaging, all folders become top-level folders because previous versions of Intelligent Messaging do not support hierarchical folders.
If you are moving a mailbox from an Intelligent Messaging III mail service to an Intelligent Messaging 4.0 mail service, all folders become top-level folders.

Deleting Hierarchical Folders and Backward Compatibility

Defining Indices for User Mailboxes

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