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Chapter 9 - Managing StreetTalk Print Services

Overview of Managing StreetTalk Print Services

Stopping and restarting a print service
Activating the print queue
Specifying job limits
Specifying event logging
Specifying print queue options
Managing paper formats
Changing the Windows NT print queue
Viewing service users
Troubleshooting the print service

Preparing to Manage Print Services

Print Service Access Lists

User List
Operator List

Stopping and Restarting StreetTalk Print Services

To Stop a StreetTalk Print Service

1. In StreetTalk Explorer, open the property sheets for the print service.

2. On the Summary property sheet, click Stop.

Activating the Print Queue

Specifying Print Queue Settings

To Change the Queue Status

1. From StreetTalk Explorer, open the Queue property sheet for the print service.

Figure 9-1. Print Service Queue Page

2. In the Print Queue section, select the appropriate checkbox to change the status of the queue settings.

3. Do one of the following:

- Click OK. The property sheets for the service close.

- Click Apply. The Apply button is dimmed. Proceed to another task or click OK to finish.

Clearing the Queue of Print Jobs

1. From StreetTalk Explorer, open the Queue property sheet for the print service.

2. In the Print Queue section, clear the Accepting Jobs checkbox. Leave the Printing Jobs checkbox selected. All jobs currently in the queue print, but the queue does not accept more jobs until you change the status again.

Specifying Job Limits

Maximum number of jobs that can exist in the queue at one time
Maximum size, in bytes, of the largest job a user can submit to the queue

To Specify Job Limits

1. From StreetTalk Explorer, open the Queue property sheet for the print service. Refer to Figure 9-1.

2. In the Job Limits section of the page, do the following:

- Select the appropriate checkbox to change the job limit settings.

- Enter a value in the corresponding text box to specify the appropriate limit.

For example, select the Limit job size checkbox, and enter a value to specify the size, in bytes, of the largest job a user can submit to the queue.

3. Do one of the following:

- Click OK. The property sheets for the service close.

- Click Apply. The Apply button is dimmed. Proceed to another task or click OK to finish.

Specifying Event Logging

Table 9-1 StreetTalk Print Events Available for Logging

Event Name Description of Event or Operation Recorded
Service Status Service starts, stops, pauses, and continues.
New Print Job Reports each job printed on the service. Log this event to obtain usage reports.
Job Status Changes Reports all changes made to print jobs from the SETPRINT program, including cancelling the job, changing its position in the queue, reprinting, placing a job on hold, and releasing a held job.
Access Violations Reports attempted uses of the print service that result in access violations.

To Modify Event Log Settings

1. From StreetTalk Explorer, open the Logging property sheet for the print service.

Figure 9-2. Print Service Logging Page

2. Do the following:

- From the Available Events window, select events to record in the log and click Add. The events selected appear in the Logged Events windows on the left.

- Click Add All to record all events.

- Click Remove All to eliminate logging.

3. Do one of the following:

- Click OK. The property sheets for the service close.

- Click Apply. The Apply button is dimmed. Proceed to another task or click OK to finish.

Specifying Print Queue Options

Print banner pages
Output strings

Printing a Banner Page for StreetTalk Print Jobs

Defining Output Strings for Print Jobs

Ejecting or flushing pages between jobs
Resetting printer fonts, paper size, orientation, tray selection, and so forth, between jobs
Ejecting pages between multiple files within a job
Changing the printer language mode (for example, Postscript to HP) between a banner page and the job data

Note: For Postscript jobs, output strings can only include valid Postscript commands.

Table 9-2. Printer Control Characters

Use Characters Specified
ESC \E
Backspace \b
Form Feed \f
Line Feed \n
Carriage Return \r
Tab \t
Octal Numbers \### (# from 0-7)
Hexadecimal Numbers \x### (# from 0-9, a-f)
Control Characters ^* (* from a-z)
Backslash \\
Caret \^
Null *0*0
Hexadecimal FF *F*F

To Specify Print Queue Options and Output Strings

1. From StreetTalk Explorer, open the Options property sheet for the print service.

Figure 9-3. Print Service Options Page

2. Do the following:

- Select the appropriate checkbox to enable a banner page or printer string option.

- Enter the appropriate string in the field that corresponds to any enabled printer string.

3. Do one of the following:

- Click OK. The property sheets for the service close.

- Click Apply. The Apply button is dimmed. Proceed to another task or click OK to finish.

Managing Paper Formats

To Add a Paper Format

1. From StreetTalk Explorer, open the Formats property sheet for the print service.

Figure 9-4. Print Service Formats Page

2. In the New Formats section, enter the format name in the VINES text box.

3. From the NT Form drop-down list box, select the Windows NT paper form to associate with the new format.

4. Click Add. The new format appears in the VINES Format window.

5. Do one of the following:

- Click OK. The property sheets for the print service close.

- Click Apply. The Apply button is dimmed. Proceed to another task or click OK to finish.

To Modify Paper Formats

1. From StreetTalk Explorer, open the Formats property sheet for the print service.

2. From the VINES Format window, select the format to modify. The format name appears in the VINES text box in the New Formats section.

3. From the NT Form drop-down list box, select the Windows NT paper form to associate with this format.

4. Click Add. The new format appears in the VINES Format window.

5. Do one of the following:

- Click OK. The property sheets for the print service close.

- Click Apply. The Apply button is dimmed. Proceed to another task, or click OK to finish.

To Remove a Paper Format

1. From StreetTalk Explorer, open the Formats property sheet for the print service.

2. From the VINES Format window, select the format to remove. The format name appears in the VINES text box in the New Formats section.

3. Click Remove. The selected format no longer appears in the VINES Format window.

4. Do one of the following:

- Click OK. The property sheets for the print service close.

- Click Apply. The Apply button is dimmed. Proceed to another configuration task, or click OK to finish.

Changing the Print Queue for a Print Service

To Change the Print Queue for a Print Service

1. From StreetTalk Explorer, open the Queue property sheet for the print service.

Figure 9-5. Print Service Queue Page

2. Specify a new print queue by doing one of the following:

- Select a queue name from the NT Print Queue drop-down list box.

- Enter a queue name in the NT Print Queue text box.

The Windows NT queue specified must be an existing queue to which the Windows NT Server can print.

3. Do one of the following:

- Click OK. The property sheets for the print service close.

- Click Apply. The Apply button is dimmed. Proceed to another task, or click OK to finish.

Viewing Service Users

To View the Number of Sessions for a Print Service

To View the StreetTalk Names of Users With Jobs in the Queue

Troubleshooting the Print Service

Performance Check List

1. Do multiple print services have the same printer as a destination?

The various print services are competing for the printer. Limit the number of print services and monitor performance to determine what is best for your network.

2. Do many users send jobs to the same printer?

Add printers to accommodate the needs of your users.

3. Does the Windows NT print queue print jobs originating from other clients before printing jobs it receives from StreetTalk print services?

As explained in "Print Job Priority" in Chapter 7, jobs sent by Windows NT users may gain priority over jobs sent by StreetTalk print services. If this happens, consider creating a separate Windows NT print queue for use only by your StreetTalk print services, and assigning it a scheduling priority higher than that of other print queues on the server.

Rejected Jobs

Postscript Jobs Printing ASCII

Commands Not Working

Job Status Messages

1. Use SETPRINT to check the job paper format and the formats currently available.

2. If necessary, change the paper format of the job or destination, or move the job to a different print queue. The service will re-queue the job.

1. Cancel the job.

2. Call your Banyan technical support representative.

Print Service Error Messages

VPS502 Print queue specified does not exist.

Using VNSERR to Interpret Error Messages

VNSERR error-code

vnserr vps502

vnserr /p:vps

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